Job Description

Campaign Manager – Home Services - Leafguard

About Smart Circle:

Smart Circle is a leading broker of outsourced sales and customer acquisition services. We help clients and independently owned and operated sales companies grow together through versatile in-person marketing and sales campaigns inside retailers, businesses and through door-to-door canvassing. We have corporate offices in Newport Beach and Toronto.

About this position: Full-time, hybrid position. Some travel will be required.

About the Role:

Smart Circle is seeking a Campaign Manager that will be responsible for working cross functionally within Smart Circle, our external sales network, and with the client to manage gutter services on the Home Services team. The Campaign Manager is responsible for maintaining the client relationship, sales network relationship, client standards, and campaign knowledge working cross-functionally to build out expansion strategies, program enhancements, program dashboards, and follow through on open initiatives. 

This role is suited for someone with technology experience (Salesforce, Tableau, program management tools, etc) and excellent organizational, communication, initiative taking, and multitasking skills. Smart Circle is a fast-paced entrepreneurial environment, and this role is best suited for someone with the ability to deliver quality results for time-sensitive tasks/projects and balance multiple projects simultaneously.

Responsibilities:

• Lead and implement system and dashboard buildouts for the campaign (Salesforce, program management tool, etc).
• Communicate with client and cross functional points of contact regarding open action items and initiatives. Use feedback to improve systems, tools, and processes.
• Communicate with the field’s key program contacts and our external sales network regarding onboarding, program metrics/KPIs, expansion opportunities, offer and product updates, etc.
• Implement and manage client requirements such as:
• Onboarding (standardize process, uniform badging, controlled systems access),
• Consistent offboarding,
• Training (product, offers, lead entry, best practices),
• Field equipment (ordering and replenishment process, asset tracking)
• Leads & permits
• Compliance/escalations
• Work cross functionally with analytics to understand metrics/KPIs and make strategic adjustments where needed.
• Work cross functionally with compliance to track escalations and consult field POCs to make strategic adjustments where needed.
• Lead weekly client and field calls. Maintain agendas and operations trackers for action items and initiatives. Push through action items to completion and track progress.
• Manage/oversee client ID requests to ensure IDs are created and communicated within a timely manner.
• Act as main point of contact between our external sales network and the client.
• Acquire knowledge and understanding of the clients products, offers, and goals to communicate to the sales teams.
• Work with Department Manager to create program SOPs and templates.
• Daily support and tasks for the field.
• Other duties as assigned

Experience and Qualifications:

• Minimum 3+ years of project or campaign management experience, preferably within a fast-paced, entrepreneurial environment.
• Prior account management experience required, including demonstrated ability to engage and communicate effectively across varying levels of a client’s organizational hierarchy (from frontline to executive stakeholders).
• Exceptional organizational and time management skills with the ability to prioritize and manage multiple projects simultaneously under tight deadlines.
• Proven track record of delivering projects in alignment with defined scope, timeline, and business objectives.
• Strong professional communication and client relationship management skills, both written and verbal, with the ability to navigate cross-functional internal teams and external client stakeholders.
• High proficiency with Salesforce and experience leveraging data dashboards and CRM systems for program oversight and performance tracking.
• Proficiency with program management tools (such as Smartsheet, Monday.com, or Asana) to manage workflows, task assignments, and project timelines.
• Solid command of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) for daily communications, reporting, and presentation development.
• Strong analytical mindset, with the ability to interpret program KPIs and translate insights into actionable strategies.
• Positive, self-starter attitude with a proactive, solution-oriented approach to problem solving and continuous improvement.

Full-time positions also include a benefits package that includes vacation, sick leave, paid holidays, medical, dental and vision . Team members have on-demand access to an LMS with a variety of courses to further their professional and personal development.

In Accordance With The Applicable Law, The Following Represents a Good Faith Estimate Of The Minimum And Maximum Compensation Range For This Position

The estimated annual compensation range for this role is $80k - $90k 

The compensation range reflects the Company’s reasonable expectation at the time of posting. Exact compensation for this role will be determined based on permissible, non-discriminatory factors such as candidate’s qualifications, skills and experience.

Why work at Smart Circle?

We are a smart, entrepreneurial group of people who care about our clients, customers and team members. We have a solid track record of longevity, promoting from within and recognizing, nurturing and rewarding talent and results.

Our mission: Smart Circle provides meaningful growth opportunities for our clients by providing customized marketing campaigns and access to a broad network of independent sales companies that provide face-to-face marketing and in-person sales services.

Our core values are:

ENTREPRENEURIAL SPIRIT – We are founded by entrepreneurs and challenge ourselves to be bold and innovative and to ignite that same passion and drive in others.

INTEGRITY – We do the right thing and hold ourselves to the highest standards of excellence.

TEAMWORK – We collaborate with respect, transparency, and honesty for everyone we work with.

CITIZENSHIP – We positively impact the communities in which we live and work.

Most importantly, working with Smart Circle means working with an amazing team. Our people are our biggest asset and strength. We are hardworking and fun. We tackle challenges together and celebrate successes and milestones with each other. We regularly enjoy getting together virtually, to join in fun and creative activities and to gather as a team.

If this position and the company sound interesting, we want to hear from you!

Our Commitment: Smart Circle is passionate about creating an inclusive workplace that promotes and values diversity and celebrates differences.

We are committed to creating an environment that fosters growth opportunities for all team members. Wherever practical, Smart Circle wants team members in the position that best suits their unique abilities, interests, and skills, as well as our business needs. We strongly believe that bringing our team members’ diverse backgrounds, cultures, and perspectives together is the best way to serve our clients and the independent sales companies with which we work side by side.

Equal Opportunity Employer: We believe in equal opportunity. Each team member is recruited, employed, evaluated, and considered for promotion without regard to race, color, national origin, age, sex, disability status, or any other protected characteristic under state or federal law. We will not tolerate discrimination or harassment based on any protected characteristic and expect all team members to treat others with dignity and respect.

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