· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate or bachelor’s degree in information technology, Computer Science, or related
field, or equivalent work experience.
...allowance Paid time off (PTO) Paid holidays Occasional work from home Health insurance Disability insurance Retirement... ...Possesses strong typing and technology skills. Proficient in computer skills and technology, including Word, Excel, database...
...Director of Human Resources Office : Northern Bergen County, Park Ridge area. Hybrid Schedule - 4 days in the office, 1 day work from home. Company: Largest publicly held, nationwide reclaimer and recycler of refrigerant chemicals in North America....
...Title: Retail Pharmacy Technician Job Type: Full-time, 40 hours per week. Location: Onsite in Brighton, MA FLSA Status: Non... ...use and pre-packaging for shipment with specific procedures. Store and restock medications safely, compliantly and appropriately,...
...experience in customer service, healthcare, claims, call center, or a medical office setting is required ~ Experience with office and CRM... ...to detail are required ~ Bilingual (Spanish/English) and knowledge of medical terminology or claims coding is preferred...
...A boutique architectural design firm located in Los Angeles, CA; since being founded in 1999, our firm has been rapidly growing and has developed a significant portfolio which includes high-end residential and commercial projects across the globe. This full-time...