Job Description

As General Manager, you set the tone and create an environment where guests and associates can thrive. The GM is responsible for and has a hand in all aspects of the hotel's operation, including maintaining a high-quality product, ensuring exceptional service standards, and for meeting the performance goals of the property.

Responsibilities

• Oversee the service quality, operational efficiency, guest satisfaction, and standards compliance.
• Hands on lead of all departments: housekeeping, front desk, food & beverage, sales, and engineering to maximize financial performance and guest satisfaction.
• Ensure all departments are profitable and maintain strong working relationships.
• Delegate authority and assign responsibility to all employees, supervise work activities of all employees.
• Ensure staff received proper training for each position, including safety training and standard operating procedures.
• Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention.
• Protect the assets of the hotel by enforcing and maintaining preventative maintenance program.
• Respond to guest requests and complaints timely, efficiently, appropriately and in a friendly manner.
• Responsible for the hotel’s guest satisfaction scores.
• Comply with all brand initiatives and standards.
• Responsible for all hotel inventories and par levels.
• Participate in the sales efforts.
• Conduct regular staff and employee meetings.
• Give regular and timely feedback to employees regarding job performance

Qualifications

• Previous experience in hospitality industry including management.
• Speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.
• Able to work independently with minimal supervision as well as a desire to be a part of a team.
• Possess proficient computer skills including knowledge of MS Office products, knowledge of brand operating systems preferred.
• Knowledge of revenue management and the ability to successfully forecast business on both short-term and long-term basis.
• Lead and be a role model for all team members.
• Able to assess/evaluate team member performance in a fair and consistent manner.
• Able to make decisions with only general policies and procedures available for guidance.
• Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.

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