Job Description

We are seeking an experienced Inside Sales Support Specialist to provide exceptional customer support to both internal and external clients, ensuring comprehensive awareness of all issues impacting a designated region of customers. This role focuses on enhancing customer satisfaction and adding value to the buying experience in the HVAC, construction, air exhaust systems, and related industries.

Experience Requirements

• 3-5 years of experience in a technical sales/service position, preferably in a mechanical or industrial-related industry.
• Proficiency in Microsoft Office applications (Outlook, Word, and Excel).
• Proficiency in HubSpot CRM.
• Proficiency with ERP systems (such as Syspro).
• Strong mechanical aptitude to understand product applications at the end-user level.
• Excellent interpersonal and communication skills, with the ability to effectively interact with customers, subordinates, and other management team members via phone, email, and other written and verbal communication methods.
• Ability to maintain a calm and positive attitude under stress.

Education Requirements

• Bachelor’s degree from an accredited institution or a High School/Trade School Diploma with relevant experience.

Responsibilities

• Fulfill quote requests, review mechanical schedules and drawings, and assess specifications.
• Communicate directly with customers and outside sales representatives via phone and email to represent the company and secure orders.
• Advise customers on product availability, pricing, and terms in accordance with standard parameters.
• Coordinate with various departments and divisions within the company.
• Accurately process all customer requests, including orders received via phone, fax, or electronically from manufacturer reps, distributors, OEMs, and internal sales personnel.
• Follow up with other departments (e.g., operations, purchasing, shipping, accounting) to ensure delivery dates are met and proactively communicate any shipment delays to customers.
• Coordinate with logistics, production, engineering, and accounting departments for processing credits and return materials authorizations.
• Ensure that issues are escalated to managers for prompt investigation and action as required.

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