Job Description

Are you our next District Manager?

At Heartland Restaurant Group, a proud franchisee of Dunkin', the District Manager (DM) is responsible for overseeing all aspects of restaurant operations in alignment with Dunkin’ standards, franchisee policies, and applicable laws. The DM provides strong, positive leadership to their team, ensuring exceptional guest experiences, operational excellence, and profitable growth within a single restaurant location.

Position Summary :

As a District Manager, you will oversee the daily operations of 5 to 6 Dunkin' locations, ensuring each store meets or exceeds business objectives. You will lead, support, and develop Restaurant Managers and their teams, driving performance across operations, guest satisfaction, staff development, and financial results. This is a hands-on, leadership-focused role requiring a strong presence in the field and a passion for operational excellence and customer service.

Operational Leadership

• Oversee day-to-day operations across multiple stores to ensure alignment with brand and operational standards.
• Guide and translate business strategies into actionable plans at the store level.
• Support restaurant teams in delivering high standards in food quality, cleanliness, and speed of service.
• Conduct regular site visits and audits to monitor performance, compliance, and team morale.
• Execute new product roll-outs and operational initiatives including marketing, training, and sampling programs.

Team Development & Coaching

• Recruit, train, and mentor Restaurant Managers and their teams including shift leaders, bakers, and crew members.
• Foster a positive work culture by promoting teamwork, recognition, and a learning environment.
• Conduct regular performance evaluations and provide ongoing feedback and development plans.
• Lead by example, upholding company values, professionalism, and a strong work ethic.

Guest Experience

• Create and maintain a guest-focused culture in each restaurant.
• Review guest feedback and implement action plans to improve service and satisfaction.
• Ensure staff are trained and equipped to provide a welcoming, responsive, and friendly atmosphere.

Sales & Profitability

• Monitor and manage labor and food costs, inventory levels, and waste to meet budgetary targets.
• Develop and implement strategies to drive sales, increase efficiency, and improve overall profitability.
• Analyze performance data and KPIs to identify trends and opportunities for growth.

Compliance & Standards

• Ensure all restaurants comply with food safety, sanitation, and health regulations.
• Conduct self-assessments and implement corrective action plans for brand standard adherence.
• Maintain proper staffing levels and oversee scheduling to support business needs.

Required Qualifications:

• 2–3 years of multi-unit management experience in a fast-paced environment (QSR preferred).
• Proven track record of team leadership, operations management, and delivering financial results.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible hours, including weekends, and travel regularly between locations.
• Must be able to perform all duties of a restaurant team member when needed.

· Basic computer skills

· Basic math and financial management

Key Competencies:

· Strong analytical skills and business acumen

· Works well with others in a fun, fast-paced team environment

· On time, demonstrates honesty and a positive attitude

· Willingness to learn and embrace change

· Ability to train and develop a team including giving positive and constructive feedback

· Guest focused

· Time Management

· Ability to manage conflict

· Problem solving

· Motivating others

Physical Demands/Working Conditions:

· Standing on feet

· Repetitive motion including bending, stooping and reaching

· Lifting packages (if applicable)

· Wearing a headset (if applicable)

· Working in a small space

Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control over a franchise employee’s essential terms and conditions of employment. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits: 

• 401(k)
• 401(k) matching
• Auto Allowance
• Great Employee discount's
• Health insurance
• Life insurance
• Paid time off
• Employees receive 100% paid Vision and Dental insurance

License/Certification:

• Driver's License (Required)

If interested, please send resume to kbanda@hrgpgh.com or to Cathy at cholt@hrgpgh.com

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