Job Description

Malin Parts Correspondents play the important role of fulfilling parts requests for a variety of material handling equipment, most commonly forklifts. Parts requests may come from Malin Technicians (who are fixing equipment and replacing parts) or our external customers who need a part for their piece of equipment. Parts Correspondents use people, administrative and organizational skills to ensure the best possible experience for our other Malin departments and customers. Malin is a distributor of Raymond lift truck equipment, so Parts Correspondents will source parts for both Raymond equipment, as well as other makes/models of lift trucks.

Essential Functions include :

• Receipt of parts requests from Malin employees or external customers from a variety of ways –
• Web-based through our Zendesk system and Parts Que
• Phone call and/or email
• Review requests to ensure accuracy and completion of information needed to process request
• Follow-up via phone to ask specific or qualifying questions regarding part request or equipment details
• Provide Malin employees or customers with pricing information and availability
• Addressing with Malin employees or customers damaged parts, incorrect parts, or discrepancies
• Source both Raymond parts and other makes of equipment via –
• Raymond parts online catalogue
• Other catalogues of parts for other makes of equipment
• Update online work orders to close out requests to ensure timely fulfillment for Malin employees needing parts or external customers’ orders
• Status work orders appropriately
• Add detailed notes
• Ensure appropriate packing/shipping methods

Required Knowledge, Skills and Abilities:

• People Support – approachable with a reputation of providing stellar support for other departments and customers
• Written and verbal communication skills – ability to compose detailed and professional correspondence and communicate via phone call in a clear, helpful manner
• Organized with prompt follow-up – must be able to take ownership of a request within a timely manner, provide status and follow-up and close out the request in its entirety
• Problem solving and research – must be comfortable utilizing online and computer-based information, catalogues, and web-based resources to provide outside-of-the-box solutions
• Safety-oriented – demonstrated ability to follow safety protocols and guidelines when handling and storing parts to prevent accidents or damage
• Microsoft Office & 365 – intermediate skills in Outlook, Excel, Word and Teams

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