Sales Support Specialist Job at R2 Unified Technologies, Boca Raton, FL

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  • R2 Unified Technologies
  • Boca Raton, FL

Job Description

Purpose and Scope

Provide direct support to multiple Account Managers by assisting throughout the entire sales process — from prospecting to closing. This role is critical to helping Account Managers meet their sales goals and delivering a positive experience to both customers and partners.

Responsibilities

  • Register and track deals for opportunities identified by Account Managers.
  • Prepare and manage quotes using the company quoting tool for all identified opportunities.
  • Obtain pricing and availability quotes from vendor partners as needed.
  • Communicate with manufacturers and vendors to update deal status and confirm order details.
  • Update and maintain accurate customer records within the company CRM system.
  • Track and communicate shipment details to customers, Account Managers, and the engineering team.
  • Register, track, and maintain vendor maintenance and service contracts.
  • Assist with the Return Merchandise Authorization (RMA) process when necessary.
  • Liaise with the Finance Team regarding opportunity status and ordered deals.
  • Ensure a positive customer experience by responding to questions and facilitating internal communication for quick resolutions.

Job Requirements

  • Ability to work independently and manage multiple tasks without direct supervision.
  • High level of personal integrity, accountability, and professionalism.
  • Ability to work onsite with a team of remote Account Managers.
  • Excellent verbal and written communication skills.
  • Strong team player who is self-motivated, energetic, and enthusiastic.
  • Comfortable performing basic mathematical calculations (e.g., applying discounts).
  • Ability to develop and maintain strong relationships with internal teams and customers.
  • Eagerness to work in a fun, dynamic, and fast-paced environment.

Experience

  • Bachelor’s degree or equivalent work experience preferred.
  • Previous experience in a sales support, administrative, or loan processing environment a plus.
  • Previous exposure to technology or IT products is a plus.
  • Working knowledge of Microsoft Word and Excel.
  • Positive attitude, exemplary attendance, and dependable team contribution.

Preferred Qualifications (Not Required)

  • Familiarity with CRM systems (Salesforce, HubSpot, etc.).
  • Experience working with technology vendors or manufacturers.
  • Understanding of basic sales and procurement processes.

Job Tags

Work experience placement, Remote work,

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