Sales Support Specialist Job at Robert Half, Houston, TX

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  • Robert Half
  • Houston, TX

Job Description

Our client in East Downtown, Houston is seeking a Sales Support Specialist to join their team on a permanent, full-time basis!

Job Description:

  • Develop and maintain relationships with new and existing customers by providing product knowledge, solutions, and support
  • Respond to inbound sales inquiries and make outbound calls to generate and qualify leads
  • Prepare and present quotes, proposals, and product information to customers
  • Negotiate pricing and terms to close sales and meet monthly/quarterly targets
  • Maintain accurate records of customer interactions and sales activities in the ERP system
  • Collaborate with other departments (e.g., marketing, customer service, operations) to ensure customer satisfaction
  • Meet or exceed sales performance metrics and KPIs
  • Resolve customer complaints and issues efficiently while maintaining a positive attitude and providing follow-up as needed.
  • Identify recurring customer issues and escalate them appropriately to management or technical teams.
  • Support the onboarding and training of new customer service team members by sharing best practices.

Qualifications:

  • 3+ years of Inside Sales/Sales Support experience
  • Experience in Manufacturing/Distribution industry preferred
  • Bilingual or multilingual skills are a plus.
  • Familiarity with customer service metrics
  • Associate or Bachelor's degree preferred, not required

Job Tags

Permanent employment, Full time,

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